News/Status

Outage notification for Citylink customers in some streets in Wellington for 9/3/2010

Wellington Citylink customers please be aware of an outage as per the below details:

Issue: Power Cut

Start time: 09/03/10 16:50
End time: Current

Description: A power cut at approximately 16:30hrs in Lambton Quay, Whitmore Street and Bowen Street is affecting the CityLink network. Our team are working on this and will provide an update when possible.

If you have any queries regarding this outage please contact DTS support on 0508 DTS NOW or support@dts.net.nz

Outage Notification for Wednesday the 10th of March – Narrow window of circuit degradation of Christchurch services

Dear customer,

Please note a pending outage is scheduled for urgent fault repairs as per the below details:

Reason for Work: Urgent Fault Repair

Impact Expected: A planned outage of up to 30 seconds within window

Work Start Date: 10/03/10 01:00:00
Work End Date: 10/03/10 02:00:00

Outage Duration: 0 hrs 0 mins 30 secs

If the issue begins to cause heavy impact for your organisation outside of the indicated outage windows please don’t hesitate to contact DTS support on 0508 DTS NOW or support@dts.net.nz.

Outage Notification for Monday the 8th of March – Possible degradation of Christchurch related internet services

Dear Customer,

Please note the following break to your Christchurch service.

Start Date / Time: 8/03/2010 21:55
End Date / Time: Ongoing

Description: Adverse weather conditions have caused fading on a digital microwave backhaul. Customers would have experienced intermittent connections.

Action taken: Engineers and technicians have stabilised the fading. Normalisation activities may cause disruptions to service.

If the issue begins to cause heavy impact for your organisation please don’t hesitate to contact DTS support on 0508 DTS NOW or support@dts.net.nz.

Outage Notification for Thursday 11th of March – Network reconfiguration to further enhance for your Vector/NEAL internet services

Start time: 11/3/2010 2000 (8PM)
End time: 11/3/2010 2100 (9PM)

During this time you’re internet services may be unavailable or may have degraded performance for several minutes at a time.

At the close of this outage window we expect all services to resume as normal. If you find that any of your services are still affected after the close of the outage window please contact DTS support on 0508 DTS NOW or 04 918 0160.

Outage Notification for all Christchurch customers for the 13th of March 2010

Please be aware that there is an outage pending for all Christchurch based services. This is for infrastructure upgrades and will be carried out as follows:

Start time: 13/03/10 14:00:00
End time: 13/03/10 17:00:00

A planned outage of up to 45 minutes within the specified window will affect all services that connect to this POP.

At the close of this outage window we expect all services to resume as normal. If you find that any of your services are still affected after the close of the outage window please contact DTS support on 0508 DTS NOW or 04 918 0160.

Outage Notification for Compass customers in Auckland for the 4th of March 2010

Dear customers,

Please be aware that there is an outage pending for all Compass based services in Auckland. This is for hardware replacement that will be carried out as follows:

Start time: 04/03/10 21:00:00
End time: 04/03/10 21:10:00

Compass is replacing an RF module in Auckland. A planned outage of up to 10 minutes within the specified window will affect all voice and data services that connect to this POP.

At the close of this outage window we expect all services to resume as normal. If you find that any of your services are still affected after the close of the outage window please contact DTS support on 0508 DTS NOW or 04 918 0160.

Outage Notification for Kordia customers in Auckland, Wellington and Christchurch for the 5th of March 2010

Dear customers,

Please be aware that there is an outage pending for all Kordia based services in Auckland, Wellington and Christchurch. This is for switch firmware upgrades that will be carried out as follows:

Start time: 05/03/10 00:00:05
End time: 05/03/10 05:00:00

Kordia is upgrading the firmware of core network switches in Auckland, Wellington and Christchurch. The firmware upgrades will be carried out on one switch at a time. A planned outage of up to “15″ minutes within window per node

At the close of this outage window we expect all services to resume as normal. If you find that any of your services are still affected after the close of the outage window please contact DTS support on 0508 DTS NOW or 04 918 0160.

Outage Notification for Thursday 4th of March for all Vector and NEAL based circuits

Outage Notification for Thursday 4th of March – Network reconfiguration to further enhance for your Vector/NEAL internet services

Start time: 2000 (8PM)
End time: 2100 (9PM)

During this time you’re internet services may be unavailable or may have degraded performance for several minutes at a time.

At the close of this outage window we expect all services to resume as normal. If you find that any of your services are still affected after the close of the outage window please contact DTS support on 0508 DTS NOW or 04 918 0160.

Outage Notification for the Wednesday the 3rd of March for all Auckland based Citylink circuits

Outage Notification for the Wednesday the 3rd of March – Network reconfiguration to further enhance for your Citylink internet services

Start time: 2000 (8PM)
End time: 2100 (9PM)

During this time you’re internet services may be unavailable or may have degraded performance for several minutes at a time.

At the close of this outage window we expect all services to resume as normal. If you find that any of your services are still affected after the close of the outage window please contact DTS support on 0508 DTS NOW or 04 918 0160.

Outage Notification for Thursday 25th of February for all APE related traffic

Outage Notification for Thursday 25th of February – Network reconfiguration to further enhance our connectivity at the Auckland Peering Exchange (APE)

Start time: 2000 (8PM)
End time: 2100 (9PM)

During this time any traffic that is normally routed over APE will be re-routed over our National internet connection and as such may have slightly degraded performance for several minutes at a time.

At the close of this outage window we expect all services to resume as normal. If you find that any of your services are still affected after the close of the outage window please contact DTS support on 0508 DTS NOW or 04 918 0160.

Outage Notification for Thursday the 4th of March 2010

Outage Notification for Thursday the 4th of March 2010 for proactive maintenance on multiple services.

Start time: 0000 (12AM)
End time: 0100 (1AM)

During this time the following services may be unavailable or may have degraded performance for a short period during the outage window:

• Primary DNS services
• Radius authentication for DSL customers
• Web sites hosted with DTS

At the close of this outage window we expect all services to resume as normal. If you find that any of your services are still affected after the close of the outage window please contact DTS support on 0508 DTS NOW or 04 918 0160.

Outage Notification for Friday the 19th of February 2010

Outage Notification for Friday the 19th of February 2010 for network reconfiguration to further enhance capacity and redundancy in our Auckland POP

Start time: 2100 (9PM)
End time: 2300 (11PM)

During this time the following services may be unavailable or may have degraded performance for several minutes:

• Backup DNS services

The following Auckland based Internet connection types may be unavailable or experience degraded performance:

• Vector (including NEAL)
• Citylink (including APE)
• Araneo
• Wired Country
• Selected DSL services

At the close of this outage window we expect all services to resume as normal. If you find that any of your services are still affected after the close of the outage window please contact DTS support on 0508 DTS NOW or 04 918 0160.

Outage Notification for Thursday the 18th of February 2010

Outage Notification for Thursday the 18th of February 2010 for network reconfiguration to further enhance capacity and redundancy in our Auckland POP

Start time: 2300 (11PM)
End time: 0100 (1AM – Friday 19th of February 2010)

During this time the following services may be unavailable or may have degraded performance for several minutes:

• Backup DNS services

The following Auckland based Internet connection types may be unavailable or experience degraded performance:

• Vector (including NEAL)
• Citylink (including APE)
• Araneo
• Wired Country
• Selected DSL services

At the close of this outage window we expect all services to resume as normal. If you find that any of your services are still affected after the close of the outage window please contact DTS support on 0508 DTS NOW or 04 918 0160.

Outage Notification for Thursday the 18th of February 2010 – DNS server relocation

Start time: 2300 (11PM)
End time: 0100 (1AM – Friday 19th of February 2010)

To further enhance the redundancy of our DNS serving platform DTS is moving one of its geographically diverse DNS servers (ns3.dts.net.nz) to a new location.

During this time any domain names or customers that are configured to use ns3.dts.net.nz [202.68.95.10] may notice degraded performance looking up domain names or DNS records.

At the close of this outage window we expect all services to resume as normal. If you find that any of your services are still affected after the close of the outage window please contact DTS support on 0508 DTS NOW or 04 918 0160.

Unplanned outage notification for the 7th of February 2010

Dear Customer,

Due to an urgent fault fix you may experience several switching breaks on your circuits carried by Kordia in the Lower North Island on Sunday. This is only a “reduction of diversity”, so other circuits will continue to carry your traffic.

Reason for Work: Switching repair

Impact Expected: Periodical switching breaks throughout the day.

Work Start Date: 07:00 7/2/2010
Work End Date: 17:00 7/2/2010

Contact Email: support@dts.net.nz
Contact Phone: 0508 DTS NOW

Specific Notes: This is the result of an unplanned issue that is being resolved currently. There is no loss of connectivity, only a slight degredation of service.

Regards,

DTS Support

Planned Outage Notification for Sunday the 7th February 2010

DTS would like to inform customers that there will be an outage to some services on this date.

Risk: High

Potential Services Affected:

DSL Authentication;
Primary Name Services;
Hosted e-mail and backup email;
Web site hosting;
Co-location customers

Reason for Work: Core equipment upgrade

Impact Expected: Outage window of approximately 30 minutes during which time all of the above services will be interrupted.

Work Start Date: 15:00 7/2/2010
Work End Date: 17:00 7/2/2010

Contact Email: support@dts.net.nz
Contact Phone: 0508 DTS NOW

Specific Notes: This outage is rated as high risk as the listed services will be interrupted for a short period of time. If you are having any issues over and above the allotted time, please lodge a support ticket with DTS via phone.

Please note this information is listed on the News/Status page of the DTS.net.nz website.

Kind Regards,
DTS Technical Support Team

Outage notification for Auckland Vector customers the 12th of February 2010

We have been informed that in order to continue to improve the performance and stability of the Auckland Vector Internet circuits, there will be a planned network outage as follows:

Start time: 12/2/2010 03:00:00
End time: 12/2/2010 05:00:00

During the outage window it is possible several, Auckland Vector based Internet services will incur an outage of 5 mins.

If you find that any of your services are still affected after the close of the outage window please contact DTS support on 0508 DTS NOW or 04 918 0160.

Outage Notification for the Auckland POP for the 14th of January 2010

DTS is conducting maintenance with our upstream internet service provider out of our Auckland POP.

Start time: 14/1/2009 2000
End time: 14/1/2009 2100

While no outage is anticipated it is possible that there may be degraded performance with routing of information for several minutes.

Kind Regards,
DTS Technical Support Team

Outage notification for Vector customers with DTS

As part of this plan we are migrating services to a new Cisco device. We have allocated a 3 hour window to complete this migration

Maintenance Window:

Start: 03:00 18th January 2010
End: 06:00 18th January 2010
Severity: High

Description: The downtime for your affected service is expected to be no more than 5 minutes.

Kind Regards,
DTS Technical Support Team

DTS Christmas Shutdown period for 2009!

DTS’s offices will be closed from the 24th December until the 5th January.

During this time support will still be available through the usual avenues, excluding public holidays. If you have any questions regarding our availability over this period, please don’t hesitate to contact us.

Network reconfiguration notification for Auckland on the 4th of December 2009

DTS and Citylink are conducting maintenance with its interconnection over the Auckland Peering Exchange (APE).

Start time: 4/12/2009 1650
End time: 4/12/2009 1730

While no outage is anticipated it is possible that there may be degraded performance with routing of information over the APE network. If this does occur traffic will continue to be routed over our National interconnects.

Kind Regards,
DTS Technical Support Team

Outage notification for Auckland customers the 3rd of December 2009

In a continuing effort to ensure high levels of performance and redundancy DTS will be upgrading its interconnects with our upstream provider and ensuring further redundancy for our Wellington POP:

Start time: 3/12/2009 2200
End time: 3/12/2009 2300

While no outage is anticipated there may be degraded performance as routing information is updated

The following Auckland based internet connection types may be unavailable or experience degraded performance:

• CityLink
• Araneo
• Vector
• Onkor
• Compass

At the close of this outage window we expect all services to resume as normal. If you find that any of your services are still affected after the close of the outage window please contact DTS support on 0508 DTS NOW or 04 918 0160.

Kind Regards,
DTS Technical Support Team

Outage notification for Auckland Vector customers the 14th of December 2009

We have been informed that in order to continue to improve the performance and stability of the Auckland Vector Internet circuits, there will be a planned network outage as follows:

Start time: 14/12/2009 00:00:00
End time: 14/12/2009 00:30:00

During the outage window, Auckland Vector based Internet services will incur an outage of 30 seconds or more.

If you find that any of your services are still affected after the close of the outage window please contact DTS support on 0508 DTS NOW or 04 918 0160.

Outage notification for the 25th of November 2009

In a continuing effort to ensure high levels of performance and redundancy DTS will be upgrading its interconnects with our upstream provider and ensuring further redundancy for our Wellington POP:

Start time: 25/11/2009 2200
End time: 25/11/2009 2300

While no outage is anticipated there may be degraded performance as routing information is updated

During this time the following services may be unavailable or may have degraded performance:

• Primary and Secondary DNS
• DTS hosted e-mail services
• DTS hosted web sites including NTMS

The following Wellington (and DSL) based internet connection types may be unavailable or experience degraded performance:

• Wellington CityLink
• Wellington Smartlinx3
• Wellington Araneo
• Wellington Vector
• Wellington TelstraClear
• Wellington Onkor
• All customers with DSL services

At the close of this outage window we expect all services to resume as normal. If you find that any of your services are still affected after the close of the outage window please contact DTS support on 0508 DTS NOW or 04 918 0160.

Kind Regards,
DTS Technical Support Team

Outage Notification for the 29th of November 2009 – Network reconfiguration to enhance capacity and redundancy in our Wellington POP

Start time: 29/11/2009 1500
End time: 29/11/2009 1600

During this time the following services may be unavailable or may have degraded performance for several minutes:

• Primary and Secondary DNS
• DTS hosted e-mail services

The following Wellington (and DSL) based internet connection types may be unavailable or experience degraded performance:

• Wellington Smartlinx3
• All customers with DSL services

At the close of this outage window we expect all services to resume as normal. If you find that any of your services are still affected after the close of the outage window please contact DTS support on 0508 DTS NOW or 04 918 0160.