Dear Clients,

While the earthquake hit this morning, DTS’s hardware and interconnects look to have come through unscathed. Power outages will continue to affect clients, but DTS is running off a generator at this stage and you will be able to come back online when power is returned.

If you have any issues throughout the day please dont hesitate to call us on 0508 387 669.

Thanks,

The DTS team

DTS would like to inform customers that there will be an outage to all Wellington ADSL2+ based Internet Services on this date.

Risk: High

Potential Services Affected: Wellington ADSL2+ based Internet Circuits

Reason for Work: Fault Maintenance Work at Wellington POP

Impact Expected: Internet services may be interrupted during 2 short switching break throughout the outage window.

Work Start Date: 03/09/2010 0000 (12:00AM)

Work End Date: 03/09/2010 0100 (1:00AM)

Contact Email: support@dts.net.nz

Contact Phone: 0508 DTS NOW

 At the close of this outage window we expect all services to resume as normal. If you find that any of your services are still affected after the close of the outage window please contact DTS support on 0508 DTS NOW or 04 918 0160

Dear Customers,

Please be advised of the following pending outage to a small number of Araneo services which will affect you:

Date: 5th September 2010

Start: 12:00 Midday NZT
Finish: 13:00 NZT

Details: Araneo need to replace a radio that directly affects connections with DAC Group and Windsor Engineering. The impact is expected to be no greater than 10 minutes within this window.

Araneo do not expect that any impact will be experienced as at the close of the outage window. If you notice any issue outside of this window or if you have any questions relating to this outage please contact DTS support on 0508 DTS NOW or via email on support@dts.net.nz.

Kind Regards,
DTS Technical Support Team

DTS would like to inform customers that there will be an outage to all Christchurch ADSL2+ Based Internet Services on this date

Risk: High 

Potential Services Affected: Christchurch ADSL2+ based Internet Circuits 

Reason for Work: Network Reconfiguration at Christchurch POP

Impact Expected: Internet services may be interrupted with 4 small switching breaks during the outage window.

Work Start Date: 31/08/2010 0100 (1:00AM)

Work End Date: 04/09/2010 0500 (5:00AM) 

Contact Email: support@dts.net.nz

Contact Phone: 0508 DTS NOW 

At the close of this outage window we expect all services to resume as normal. If you find that any of your services are still affected after the close of the outage window please contact DTS support on 0508 DTS NOW or 04 918 0160

DTS would like to inform customers that there will be an outage to all Wellington Based ADSL2+ Internet Services on this date.

 Risk: High

Potential Services Affected: Wellington based ADSL2+ Internet Circuits

Reason for Work: Preventative Fault Work

Impact Expected: There may be two very short breaks in Internet Connectivity during the outage window.

Work Start Date: 29/08/2010 0800 (8:00AM)

Work End Date: 29/08/2010 1430 (2:30PM)

 Contact Email: support@dts.net.nz

Contact Phone: 0508 DTS NOW 

At the close of this outage window we expect all services to resume as normal. If you find that any of your services are still affected after the close of the outage window please contact DTS support on 0508 DTS NOW or 04 918 0160

Due to a fire in one of the communications rooms of the Sky Tower in Auckland, one of the power feeds has failed.

All services were running off UPS power, however, there has been some disruption to some services as the building generator did not activate. This is of course causing significant interruption to multiple Vector & Araneo Internet Circuits.

The power distributor is working to resolve the issue. A number of devices have been restored and we will keep you updated with any further developments.

If you have any questions or concerns, please contact DTS support on 0508 DTS NOW or by email on support@dts.net.nz.

Kind Regards

The DTS Support Team

Hi All,

we have just experienced a momentary drop in performance to our international services. The issue lasted for about two minutes from 1:04pm NZT. We are investigating the cause.

Kind Regards,

The DTS Team

Dear Customer,

Please be aware of the following outage:

Date: 6th September 2010

Start Time: 12:01am NZT
Finish Time: 06:00am NZT

Impact: 2 brief outages lasting no longer than 30 seconds

Locations: This issue will affect the following buildings (that feed from the Datacom Building):

- CommArts Building 15 Walter Street
- 67 Hankey Street
- 29 Abel Smith Street
- 65 Abel Smith Street
- 274 & 258 Taranaki Street
- 219 Willis Street
- 103 Ghuznee Street

Description: This is the 2nd phase of the Cisco rollout for Citylink in this location. The outages are expected to last no longer than 30 seconds, and all will be situated within the outage window specified above. If you notice any degradation of services outside of the stipulations within this outage notification, please contact DTS support on 0508 DTS NOW or by email on support@dts.net.nz.

Kind Regards,
DTS Technical Support Team

We have been working very hard over the last several months on our IPv6 readiness and are very pleased to share the following:

* All of our core network infrastructure and systems support dual stack IPv4 and IPv6 connectivity
* The following services now support IPv6:
– DNS: ns1.dts.net.nz, ns2.dts.net.nz and ns3.dts.net.nz (supporting both forward and reverse IPv6 DNS records)
– E-mail: SMTP, POP3 and IMAP
– Internal network management systems
* Internet connectivity is provided via a IPv6 over IPv4 tunnel to Hurricane Electric in the USA
* Peering at both WIX and APE IPv6 peering exchanges and advertising DTS networks

We are working with upstream providers to provide “true” national and native internet connectivity over the coming months.

If you have any questions at all relating to DTS’s effort with IPv6 deployment, please give us a call on 0508 387 669 and ask for Tim or Brendan.

Thanks,

The DTS Team

DTS would like to inform customers that there will be an outage to Christchurch Araneo Internet Services on this date.

Risk: Low

Potential Services Affected: Christchurch based Araneo Internet Circuits

Reason for Work: Urgent Hardware Upgrade at Christchurch POP

Impact Expected: Internet services may be interrupted for 10-20 seconds.

Work Start Date: 15/08/2010 1800 (6:00PM)

Work End Date: 15/08/2010 1900 (7:00PM)

Contact Email: support@dts.net.nz

Contact Phone: 0508 DTS NOW

At the close of this outage window we expect all services to resume as normal. If you find that any of your services are still affected after the close of the outage window please contact DTS support on 0508 DTS NOW or 04 918 0160