FAQs
Frequently asked questions – General
How do DTS prices compare in the market place?
Because we specialise in providing broadband to businesses, we do not have the same overheads as many of our competitors who offer dialup services to a broad domestic customer base. We think it’s good business to pass those savings on to our customers, and our prices are highly competitive as a result.
Must I sign a long term contract?
Not at all. At DTS we believe our success is determined by customer satisfaction. We want you to remain with us because you appreciate the service, speed and exceptionally high level of ‘up time’. Please note, however, that some circuit providers may require a contract for a fixed period to ensure the cover of their installation costs.
What are the excess traffic charges?
These are charges you incur when you use more Internet traffic in a month than your package allocates. Excess charges vary depending on the connection type, but don’t usually exceed 5-10 cents per megabyte. If you dramatically exceed usage, our account managers will contact you and go over the best option for you situation. Please note this only applies to excess International traffic. Traffic within New Zealand (and across On Net to Australia - if that is part of your plan) is always free. Note however that DTS may impose national traffic charges where over-use is deemed to be unreasonable. See the technical FAQs below for how to monitor your usage.
When can/does the change over from my current supplier to DTS take place?
Change over times depend very much on the end supplier. For example, CityLink usually has a lead time of around 3-4 weeks depending on building owner approval. The preferred cut-over time is on a Friday after 5pm. This allows for DNS information about your business to propagate across the Internet over the weekend without disruption during business hours. However ideal cut over times may vary according to your business type and model, and are always at the client’s discretion.
Does DTS have built in redundancy?
We sure do! The DTS network is served by four separate, independent backbone feeds. If one fails, the network will ’self-heal’ to ensure your traffic continues to get in and out. The risk to your connectivity is therefore virtually non-existent.
What do you need from me?
If you require:
DNS Registration with Domainz NZ:
We require the domain name(s), user name(s) and password(s)/UDAIs, which would have been emailed to the listed owner of your domain on previous registration.
Email Accounts to be set-up:
We need a list of the email addresses to be set up with user names and preferred passwords.
Web Space to be set up and hosted:
We need to know how much web storage space you require.
Does DTS provide 24 hour technical support?
We provide support 24 hours a day, excluding Connect4 basic connections and Cable 2 meg/256k connections which are supported 9am-5pm Monday to Friday only.
Frequently asked questions – Technical
What services do the DTS web hosting servers support?
DTS servers support both PHP and basic CGI scripting. FrontPage extensions, MYSQL and ASP (Active Server Pages) are not supported.
Can I use Microsoft FrontPage to create/design my website?
Yes – FrontPage extensions will not work, but you can still use it to create pages and use the FrontPage FTP feature to update your site.
Can I use a standard FTP client to update my website?
Yes – All commonly used FTP clients will work fine.
I cannot use FTP to update my website.
You may need to check your FTP client settings. Ensure you try both passive and non passive modes to connect through your firewall (if you have one), through our firewall and onto our FTP/web server.
Does DTS monitor my web hits/statistics?
Yes – your website is monitored by Webalizer and its statistics can be viewed online via the customer log in.
Does DTS protect against SPAM?
Yes – DTS mail servers filter spam with a modern filtering service which is regularly updated.
Does DTS provide webmail?
Yes – webmail can be accessed through the DTS website customer log in, or from www.dts.net.nz:8080/webmail/src/.
Does DTS monitor my usage and can I see how much I have used?
Yes – DTS does monitor your traffic usage. You can log in and check your usage via the customer log in. Some browsers encounter a certificate warning during log in. This can be safely ignored.
What are my IP/Default Route/Network Mask settings?
These can be different for each customer, and your account manager will ensure you are given the ones correct for you.
What DNS (domain name servers) should I be using?
DTS customers may freely use our DNS servers. The IP addresses are as follows:
- ns1.dts.net.nz (starfleet) is on 202.68.93.40
ns2.dts.net.nz (leeanne) is on 202.68.93.5
ns3.dts.net.nz (vanessa) is on 202.68.95.10
How can I set up my email client to retrieve and send email?
To receive email your email client should be set to connect to the server pop.dts.net.nz and your user name and password should be entered into the appropriate fields. To send email, DTS customers will be connecting to the Internet on a DTS IP address, and will therefore be able to connect directly to our SMTP server at smtp.dts.net.nz.